How Can We Help You?

Find answers to common questions, access comprehensive documentation, and get support for your Ekagni Space API integration. Our help center is designed to get you up and running quickly.

Quick Help

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Getting Started

New to Ekagni? Start here to learn the basics and get your first API call working.

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Documentation

Comprehensive guides and reference documentation for all our APIs.

FAQ

Find answers to frequently asked questions about our APIs and services.

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Troubleshooting

Common issues and solutions to help you resolve problems quickly.

Frequently Asked Questions

What is Ekagni Space?

Ekagni Space is a leading provider of satellite data APIs, offering real-time access to Earth observation data, climate information, disaster alerts, and advanced analytics tools for businesses and organizations worldwide.

How do I get started with Ekagni APIs?

Getting started is easy! Sign up for a free account, get your API key, and make your first request. We provide comprehensive documentation, code examples, and SDKs to help you integrate quickly.

What industries do you serve?

We serve a wide range of industries including agriculture, government, finance, insurance, energy, maritime, and more. Our satellite data APIs are designed to meet the specific needs of each industry.

Do you offer free trials?

Yes! We offer a free tier with 1,000 API calls per month, perfect for testing and small projects. You can upgrade to paid plans as your needs grow.

What programming languages do you support?

Our APIs are language-agnostic and work with any programming language that can make HTTP requests. We provide official SDKs for Python, JavaScript, PHP, and more, plus comprehensive code examples.

What is your API uptime guarantee?

We guarantee 99.9% uptime for our APIs. Our infrastructure is designed for high availability with redundant systems and monitoring.

How do I handle rate limits?

Rate limits vary by plan. If you exceed your limits, you'll receive HTTP 429 responses. Implement exponential backoff and consider upgrading your plan for higher limits.

Do you support webhooks?

Yes! We support webhooks for real-time notifications about data availability, processing completion, and other events. Check our documentation for setup instructions.

What are your pricing plans?

We offer a free tier and paid plans starting at $99/month. Enterprise plans are available with custom pricing. All plans include comprehensive API access and support.

How does billing work?

Billing is monthly or annual, with automatic renewal. You can upgrade, downgrade, or cancel your plan at any time through your dashboard.

Do you offer volume discounts?

Yes! We offer volume discounts for high-usage customers. Contact our sales team to discuss custom pricing for your needs.

Can I change my plan anytime?

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated.

What is the resolution of your satellite imagery?

We provide satellite imagery with resolutions ranging from 0.5m to 30m, depending on the satellite and data type. High-resolution imagery is available for most areas.

How often is the data updated?

Data update frequency varies by type. Satellite imagery is updated daily, weather data every 15 minutes, and disaster alerts in real-time.

What geographic areas do you cover?

We provide global coverage for all our data types. Some high-resolution imagery may have limited coverage in certain regions.

Can I access historical data?

Yes! We maintain extensive historical archives dating back decades for satellite imagery, climate data, and other Earth observation data.

Get Support

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Phone Support

Speak directly with our technical support team for urgent issues.

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Community Forum

Connect with other developers and get help from the community.

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Need More Help?

Can't find what you're looking for? Our support team is here to help you succeed with Ekagni's APIs.

📧 support@ekagni.com
📞 +1 (555) 123-4567
🏢 San Francisco, CA